Shop Policies & Legal Notice (Impressum)

Privacy Policy (GDPR Compliant)

At Alma Cerámica, we respect your privacy and are committed to protecting your personal information. When you make a purchase, we collect details like your name, email, shipping address, and payment method to process your order and improve your experience.

For EU Customers: Under the General Data Protection Regulation (GDPR), you have the right to access, correct, delete, or restrict the use of your data. We do not sell or trade your information. We retain data only as long as necessary to fulfill your order and meet legal requirements (usually 7 years for tax purposes).

If you wish to access or delete your data, contact us at Alma@aceramica.com.

Refund & Return Policy (EU Consumer Rights Included)

All of our pieces are handmade, so slight variations in color, texture, or form are part of their unique charm.

Returns: We accept returns within 14 days of delivery. Items must be unused, in original condition, and safely repacked. Buyers are responsible for return shipping costs unless the item is faulty.

EU Customers: In accordance with EU law, you may cancel your online order within 14 days of receiving it without needing to provide a reason.

Non-Returnable Items: Custom or personalized orders, gift cards, and intimate-use items.

Damaged Orders: If your order arrives damaged, please send us photos of the packaging and product within 48 hours of receipt so we can issue a refund or replacement.

Shipping Policy (Domestic & International)

We ship from Kansas City, Missouri, USA via USPS or UPS. Some items (such as apparel, prints, and home goods) may be fulfilled through Printify or Printful.

Processing Time: 3–7 business days.

Estimated Delivery Times:
• U.S.: 2–7 business days
• Europe: 7–21 business days depending on customs and carrier

Customs & Import Taxes: Buyers are responsible for any customs duties or VAT fees. Alma Cerámica is not responsible for shipping delays due to customs processing.

Local Pickup: Available in the Kansas City area by request.

Terms of Service

By purchasing from Alma Cerámica, you agree to our terms:

All artwork, photography, and products are the intellectual property of Alma Cerámica and may not be reused or reproduced without permission.

Prices and availability are subject to change without notice.

We reserve the right to refuse service or cancel orders at our discretion.

You agree to provide accurate and complete information at checkout.

EU buyers are entitled to a 14-day cancellation window under EU consumer law.

Some items in this shop are fulfilled by third-party partners like Printify, who manage production and shipping on our behalf. This may affect delivery times or tracking information.

Legal Notice / Impressum

Alma Cerámica
Owner: Alma Aguilar
Kansas City, Missouri, USA
Email: Alma@aceramica.com
Website: https://almaceramica.shop
Phone: [Insert Phone Number]

Business Type: Sole Proprietor
Responsible for content under § 55 Abs. 2 RStV: Alma Aguilar, Kansas City, MO

VAT ID: N/A
WEEE-Reg.-Nr.: N/A

EU Online Dispute Resolution:
https://ec.europa.eu/consumers/odr
We are neither obligated nor willing to participate in a dispute settlement procedure before a consumer arbitration board.